2. Zakelijk proces
- 1. Customer presents himself to the car rental teller position.
- 2. Clerk checks if the customer had made a car reservation. If so, go to step 5
- 3. If that’s not the case, clerck checks the available car stock.
- 4. If there are 3 unreserved cars or more in stock, you allow rental without reservation.
- 5. The driving license is requested and checked for validity.
- 6. If the driver cannot present a valid personal driving license, the rental is refused.
- 7. If the driver has his/her driving license less than 2 years apply uplift of 30%
- 8. Request and swipe valid credit card. Transaction = 1000 Euro reservation. If no credit card or bank rejects reservation, no car can be rented.
- 9. If above ok, the clerk instructs the parking attendant to fetch the car.
- 10. Meanwhile, the clerk will finish the remaining paperwork.